All walks operated by Peaks and Trails (“the Company”, “us”, “our”, ‘we”) are sold to the client (“the Client”, “you”) subject to the following conditions.
1. Booking and confirmation
In order to secure your booking please complete the on-line booking form and pay a 50% non-refundable deposit per person. A contract shall exist between you and the Company when a completed booking form and deposit is received and your confirmation is dispatched.
If you are booking a walk six weeks or less before the start date of that walk, the full balance is payable on booking.
Details of what is included in your walk are shown on the Company website.
2. Payment and balance
We will invoice you the final balance of your walk which you must pay six weeks before the start date of the walk.
We reserve the right to cancel your booking should you fail to pay the outstanding balance by the agreed date.
3. Changes or cancellation by you
If you wish to make any changes to your booking prior to the due date for final payment, we will do our utmost to help, subject to an administrative charge of £50 per person, plus any additional costs we incur in making changes to your booking e.g. lost accommodation deposits.
If you wish to cancel your walk then notice is required in writing and the following charges will be applied:
Cancellation six weeks or more before the start date: forfeit deposit.
Cancellation between two and six weeks before the start date: forfeit deposit and 50% of remaining balance.
Cancellation less than two weeks before the start date: forfeit 100% of cost.
4. Changes or cancellation by us
Very occasionally we have to make changes to a walk after a booking has been confirmed. Whilst we always endeavour to avoid changes we must reserve the right to do so. If we have to cancel your holiday or make a significant change before departure (such as a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away, a change of accommodation area for the whole or a major part of the time you are away or a change to the date of departure) we will tell you as soon as possible and you will have the choice of:
accepting the changed arrangements or;
taking an alternative walk (and where this is of a lower price we will refund the difference, but where the price is higher we may ask you to pay the difference) or;
cancelling or accepting the cancellation and receiving a full refund of all monies paid.
Please note that the above options are not available where any change is a minor one (i.e. any change not included above). Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we have to cancel as a result of unusual and unforeseeable circumstances beyond our control or force majeure (see point 5 below).
We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. No compensation will be payable if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel, such as paying on time.
5. Force majeure
We cannot accept any liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you otherwise suffer any damage or loss as a result of force majeure. Force majeure means any event which we, or the supplier of the service(s) in question, could not, even with all due care, foresee or avoid. Such events include war or threat of war, riots, civil strife, terrorist activities, industrial disputes, fire, natural or nuclear disasters, adverse weather conditions and all similar events outside our control.
6. Your responsibilities
It is your responsibility to ensure that you are physically prepared and suitably equipped for your walk. Guidance notes for each walk are on the website and although Peaks and Trails will ensure the walk is as safe as possible you must accept that the sole responsibility for your personal safety remains with you. In the interests of safety you must undertake to follow the advice in the route notes provided, as well as that provided by the Mountain Leader if attending a Guided Walk. You must also follow any warning or advisory notices encountered on your walk, follow the Country Code and act sensibly and prudently at all times.
Additionally, damage caused by Clients to accommodation or vehicles used in the course of your walk is the responsibility of the Client.
Peaks and Trails cannot accept responsibility for any wear & tear to equipment you provide for your walk. Likewise, you accept responsibility for any breakages that occur, even if they hinder your ability to complete your walk. We will do our utmost to assist you in obtaining replacements or repairs, but any cost for the same lies with you, and no refunds can be issued for walks halted due to damaged or broken equipment.
7. Our responsibilities
We will provide a walk as described on the Company website. Be aware that if due to unforeseen circumstances parts of the walk such as the route or accommodation vary slightly from those described, the overall quality and experience of the walk will be maintained.
We will accept responsibility if any death, personal injury, failure or deficiency of your walk arrangements is caused by negligence or omissions by us, or our agents or suppliers. We will not be responsible for any injury, illness, death, loss, damage, expense, cost or other sum or claim of any description whatsoever which results from the fault of the person(s) affected or any member(s) of their party or results from an event or circumstance which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care.
We cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised on our website and we have not agreed to arrange them.
8. Luggage transfers
Peaks and Trails does not accept any liability for damage or loss to any item of luggage or its contents during transportation. It is your responsibility to ensure that your bags are safely packed and contain no valuable and/or fragile items such as laptops, tablets, cameras, mobile phones or glass. Your luggage and its contents must be protected by a suitable insurance policy.
9. Client transfers
Where there is a need to pick up or drop off at different locations, Peaks and Trails will arrange this transfer at no extra cost as long as the journey falls within the description of the walk as outlined on the website, if not then the client will incur any extra charge.
We strongly recommend that you are adequately covered by your own travel insurance policy before starting one of our walks. Your policy or policies should cover you for the risks associated with the type of walk you have booked, your luggage, your kit and any cancellation made by you.
In the unlikely event that you have any reason to complain or experience any problems whilst away, you must contact us immediately so that we have the opportunity to rectify your complaint at the time and we will do our best to resolve the problem straight away. Should it not be possible to resolve your complaint immediately, you should write to us, giving full details, within 14 days of the end date. Complaints received after this date can be very difficult to investigate.
13. Storing your data
We store and process your data based on the contract formed when you make your booking, and in line with the General Data Protection Rules (2018).
We securely process and store data in order to enable us to process your booking, fulfil the services we offer, send you your holiday details and help us to contact you urgently if there are any problems. We also use your details to enable website functionality including bookings history.
We retain your data only as long as is necessary to provide the aforementioned service and functionality. We will remove or redact personal data under the following circumstances:
You request erasure of your data, as is your right, by contacting our Data Protection Officer (email@example.com).
The customer is deceased.
The customer hasn’t made a booking in the past 7 years.
All matters arising from your contract with us are governed by English Law and are subject to the jurisdiction of the courts of England and Wales.